FAQ’s


FREQUENTLY ASKED QUESTIONS

 

What are your monthly fees?

Our fees are reasonable and competitive with other similar facilities. Fees are based on a “flat rate” and vary depending on “level of care” needs. We bill you on a month to month basis and require payments by the first of each month.

What happens if my money runs out and I can’t afford the monthly fee? Will I have to move
to a different facility?

No, you will not have to move. Our community has contracts with the Arizona Long-Term -Care System often referred to as ALTCS. ALTCS is Arizona’s alternative to Medicaid and is available to assist those residents who no longer have the ability to pay monthly fees when funds and other assets are depleted.

How do I apply for ALTCS financial assistance?

We will assist you with the application process and work closely with ALTCS representatives to ensure that your application is completed in a timely manner.

What are your upfront move-in fees and is there a long-term contract?

We have a one-time community fee that serves two purposes, 1. Families can secure a room for up to 30 days prior to move-in with the community fee 2. The fee covers all initial paperwork, doctor’s orders, medication orders, resident’s healthcare history and health care needs. To offset the community fee Heritage Village pro-rates the first-month lease payment and the fee is pro-rated from the move-in date to the end of the month. There are no first and last month deposits, security deposits or
otherwise. Our residency agreement is a simple month-to- month agreement.

Will long-term-care insurance [LTC] cover monthly lease fees?

It depends on the policy. In the past, most insurance policies covered only nursing home stay. More and more policies provide coverage for Assisted Living and Senior Care and because we are considered an “Assisted Living Center” as opposed to “Assisted Living Home Care” coverage would likely be approved. We will review your policy and discuss coverage with your insurance underwriter if requested.

What happens to me if my health care needs progress? What if I become “bed bound” or eventually a Hospice patient, will I have to move?

No, you will not have to move. In fact, you will never have to move again. We provide all “levels of care” to our residents. Our license with the Arizona State Health Services provides for “Directed Care” allowing us to provide any and all care you may require.

Do you provide transportation for doctor’s appointments and other required appointments?

No, we do not provide transportation. In most cases, all healthcare appointments are provided within our Heritage Village community by our contracted in-house physician and within our on-site Medical Office Building. Our Medical Office Building has 13 additional doctor’s, physical, speech, and occupational therapy, a full pharmacy, lab for lab draws, x-ray, and 12 exam rooms. If appointments away from Heritage Village are required and family and friends are not available we arrange and “out-sourced”  appointments to medical transportation companies. Typical costs to the family for medical transport is $45 per hour.

Are there any restrictions to visiting hours?

No, we encourage families and friends to visit as often as possible and participate in activities and other social gatherings.  Each bedroom suite is large enough to accommodate a sofa or sleeper sofa.

Do I have to provide my own furniture?

Yes, we encourage families to provide their own bedroom furniture and perhaps a
comfortable living room chair we only do so in order for residents to feel as much “at home” as possible with personal items from their home. All that the resident needs are a twin bed, night stand, lamp, and chest of drawers. If a resident watches TV we recommend that families provide a 32 inch TV – Add- We provide all linens, blankets, pillows, towels, and wash cloths.

How are your caregivers selected?

Matching the right caregivers with our residents is essential to our success. We communicate with our residents daily and send quarterly surveys to close family members as an ongoing evaluation of “how we are doing”. Caregivers, as well as all personnel, are carefully screened and selected through extensive background checks.

Why would I choose Heritage Village Assisted Living community over others in the area?

We have owned and operated Assisted Living communities for over thirty years. No one in the industry has more “hands on” experience than we do. In addition to excellent quality care for our residents, we pride ourselves in providing the best home-cooked meals and daily activities of any other community. Our floor plan is state of the art and by far the most functional of any design on the market today.
Private rooms along the corridor require only a short distance to our dining room and family room. It is as close to home with our home-like environment that looks and feels like home. Our homes have been specifically designed for seniors; i.e., –more so than any other facility you will see. From your private room, your senses will recognize food cooking in the kitchen, popcorn, cookies, homemade bread, and the fresh aroma of coffee brewing. From our outside entrances and throughout our interiors there are no steps. Each home is a single level custom home with beautiful exterior and interior treatment and features. We have even created a “theme” for each home with features and memorability from the forties and fifties that our residents can relate to from their early childhood years.

How do you keep your homes clean and odor free?

We follow a very strict daily cleaning schedule and use only the best and safest cleaning products available on the market today. If a resident needs linens or personal clothes washed, then we do them on a daily basis. There is no substitute for a clean and odor free home.

What if I don’t like my caregivers?

We listen to what the resident and resident’s family members have to say on a daily basis. After all, it is the resident’s home, not the employee’s home. If personality conflicts exist, or an employee is not giving adequate and above average care, he or she is replaced.